AARP Foundation Tax-Aide Hawaii Home


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Our sites will reopen in February 2024 to prepare tax year 2023 return.  If you have an issue with a return that was prepared for you by a Tax-Aide Hawaii site, please refer to page 2 of the Form 1040 that was prepared for you and call the number listed in the Paid Preparer section of the form.  Provide information to the person who answers and your issue will be relayed to the state level, then to the local level.  A local volunteer will contact you.  Please allow at least one to two weeks for a response, as many of our volunteers are not available during the off-season.

E-File your own return FREE!

If your earned income and adjusted gross income are $73,000 or less for 2022, you qualify to use IRS Free File to file your current year federal return only at no cost or use MyFreeTaxes to e-file both your federal and state returns at no cost to you.  E-filing for 2022 returns ends on October 15, 2023.  You must have adjusted gross income that is not zero to e-file a federal return.  If all of your income is tax-free (e.g., just Social Security), add $1 of Other Income or interest to your return to permit e-filing.  Note that when using IRS Free File, be sure to check the conditions for using specific free filing software, including any limitations for state filing.

Filing a paper state return only

If you are not required to file a federal tax return, and just want to file a state return to claim refundable credits you can file a paper N-11 return.   If claiming the Refundable Food/Excise Tax Credit, you will also need Form N-311, and if claiming the Low Income Renter Credit, you will need Schedule X.  You can find Hawaii tax forms and instructions here:  

Beware telephone and e-mail tax scams!

The IRS will NOT initially contact you by phone or e-mail - only by U.S. Postal mail.  Never respond or provide information to requests originating by phone or e-mail.  See this IRS article concerning current scams:

Tax-Aide volunteers may contact you by phone if there is some problem filing your return.  However, they will NOT request personal information except what is required to fix an error.  To confirm that you are speaking to an actual Tax-Aide volunteer with access to your return, ask them to tell you certain information that was included on your return, for example, your adjusted gross income, mailing address, etc. and compare their answer with the printed copy of your return.  If the caller is not able to provide this information, return to the site where your return was prepared to determine if there actually is an issue with your return.

                                                        Beware erroneous refund tax scam!

The IRS reports that some taxpayers are seeing erroneous refunds direct deposited to their bank accounts.   See this IRS article to learn about the scam and how to respond to it:

Looking for your refund?

Federal: Click here to access the IRS' Where's My Refund tool or call the IRS at 1-800-829-1040. 

Hawaii:  Click here to access the Hawaii refund locator page or call the state Department of Taxation at 808-587-4242 or 1-800-222-3229 if you are not calling from Oahu.  

In both cases, you will need some information from your return, so be sure to have it handy when going online or calling.

Volunteer with us in 2024 (Tax Year 2023)!

We have closed intake for new volunteers for the tax year 2022 filing season, but will be happy to take more new volunteers for next year!  

We help thousands of taxpayers each year throughout the state of Hawaii, but we can't do it without our volunteers.  We have a variety of positions available, some of which require no tax knowledge at all.  If you are interested in serving Hawaii's kupuna and low-to-moderate income families and individuals, click here for information about our volunteer opportunities and to contact us about volunteering.  Individuals with computer skills (basic to advanced) are particularly needed, as all of our sites use computers and tax preparation software.  Please submit a volunteer application online by Nov 1, 2023 so we can ensure your training needs are met.