Our sites are CLOSED due to coronavirus precautions
This page will be updated as more information becomes available.  Last update: March 25

The health and safety of volunteers, taxpayers and communities as all deal with the coronavirus (COVID-19) health crisis is of the utmost concern to AARP Foundation Tax-Aide. For that reason, all Tax-Aide sites are shut down and all in-person services are suspended until further notice

Additional information from the IRS, including options for self-preparation can be found here: Updates on the resumption of Tax-Aide service can be found at the Tax-Aide Site Locator web page: 

If your return was started at a site before the suspension, we are unable to complete it while the suspension is in effect.  The only outstanding returns that can be completed at this time are ones where our preparers were only waiting for a spouse signature on Form 8879.  The signature can be confirmed by phone conversation with the spouse.  We can also correct and resubmit rejected returns that do not require printing of additional forms or a new copy of the return.  Our volunteers will be contacting taxpayers whose returns CAN be completed without further face-to-face contact.

Update 3/25/20:  The IRS has extended the due date for both filing and payments for federal returns to July 15, 2020. The State of Hawaii has extended the due date for both filing and payments for state returns to July 20, 2020.  You do not need to file any forms to qualify for these extended dates.

Filing options during the Tax-Aide service suspension

At this time, you have the following options for filing 2019 returns:

1) Prepare and file yourself using paper forms, tax software, or IRS Fillable Forms.  Go to for information about filing your federal return.  Go to for information about filing your state return, including free e-filing of state returns using Hawaii Tax Online:

2) Seek assistance from a tax professional.  We can't recommend specific firms or providers, but the IRS has this page with suggestions on how to choose one:

3) Wait to see if our sites will be able to reopen at some point in the future.  Updates will be posted on this page as well as the national site locator page linked above.

4) If you think you will need a filing extension beyond July 15, 2020, file Form 4868 to request an automatic extension to October 15 for filing your return.  Form 4868 should be filed by July 15, 2020.  Note that this is an extension of time to file, not an extension of time to pay.  Pay the amount you expect to owe with your Form 4868 or by July 15 to avoid interest and penalties for late payment.

Beware of scammers trying to get your personal information or your COVID-19 Economic Impact Payment!

The IRS has posted information regarding possible scams associated with the upcoming coronavirus payments.  Please read and be careful!

Beware telephone and e-mail tax scams!

The IRS will NOT initially contact you by phone or e-mail - only by U.S. Postal mail.  Never respond or provide information to requests originating by phone or e-mail.  See this IRS article concerning current scams:

Tax-Aide volunteers may contact you by phone if there is some problem filing your return.  However, they will NOT request personal information except what is required to fix an error.  To confirm that you are speaking to an actual Tax-Aide volunteer with access to your return, ask them to tell you certain information that was included on your return, for example, your adjusted gross income, mailing address, etc. and compare their answer with the printed copy of your return.  If the caller is not able to provide this information, return to the site where your return was prepared to determine if there actually is an issue with your return.

                                                        Beware erroneous refund tax scam!

The IRS reports that some taxpayers are seeing erroneous refunds direct deposited to their bank accounts.   See this IRS article to learn about the scam and how to respond to it:

E-File your own return FREE!

If your earned income and adjusted gross income is $69,000 or less for 2019, you qualify to use IRS Free File to file your federal return only at no cost or use MyFreeTaxes to e-file both your federal and state returns at no cost to you.

Looking for your refund?

Federal: Click here to access the IRS' Where's My Refund tool or call the IRS at 1-800-829-1040. 

Hawaii:  Click here to access the Hawaii refund locator page or call the state Department of Taxation at 808-587-4242 or 1-800-222-3229.  

In both cases, you will need some information from your return, so be sure to have it handy when going online or calling.

See us in action!

Check out this video of our volunteers at the Liliha Library during February 2013.

Volunteer with us in 2021 (Tax Year 2020)!

We help over 15,000 taxpayers each year throughout the state of Hawaii, but we can't do it without our volunteers.  We have a variety of positions available, some of which require no tax knowledge at all.  If you are interested in serving Hawaii's kupuna and low-to-moderate income families and individuals, click here for information about our volunteer opportunities and to contact us about volunteering.  Individuals with computer skills (basic to advanced) are particularly needed, as all of our sites use computers and tax preparation software.  Please submit a volunteer application online by Nov 1, 2020 so we can ensure your training needs are met.