Site Information

2021 Site Schedules are now posted 

We are planning to re-open in February 2021, but this will be subject to COVID-19 conditions that exist at that time.  A number of sites that we usually staff may not be able to reopen due to lack of facilities availability.  See the files section below for the Oahu and Neighbor Island site schedules (separate documents). 

You can also use the Tax-Aide Site Locator tool, inputting your zip code to find a site near you to find the latest information about sites near you.  Access the tool from the main AARP Foundation Tax-Aide page starting February 9, 2021.

UPDATE 2-26-21:  The openings of most Oahu sites have now been approved, BUT the Susannah Wesley site is now closed for the season.  See the new site schedule posted below.  The openings of the ADRC Hilo and Hanapepe Library sites are awaiting approval.

We will post new opening dates when they become available.  

What to expect with appointments

You must leave a voicemail message requesting your appointment and our volunteers will call you back as soon as possible, usually within 72 hours.  Appointments will be assigned in the order that calls were received. 
Please do NOT call multiple times.  Also, you will only be able to have ONE return prepared per appointment. 

What to bring with you to our sites

Please go to this page to see the current list of documents you should bring.  This list will help you get organized for your visit and minimize delays in preparing your return.

What we can and cannot do (Scope of Service)

Please go to this page to see our current year Scope Poster.  Note that in addition to the items shown on the poster as out of scope, we also cannot prepare returns claiming credits for renewable energy improvements (photovoltaic, solar water heating, wind, geothermal, etc.).  Our counselors are advised to only do those returns that are within their scope of training AND with which they feel comfortable.  If no volunteer at a particular site is comfortable with the content of a taxpayer's return (even within our scope of training), the taxpayer may be asked to seek assistance at another site or from a paid professional to help ensure the accuracy of the taxpayer's return.  The site supervisor will make an effort to find a volunteer in our organization who is comfortable with the specific tax issues and refer the client to that volunteer's site if possible.
Tax-Aide Hawaii,
Feb 10, 2021, 12:11 PM
Tax-Aide Hawaii,
Feb 26, 2021, 6:33 PM